CANCELLATION OF AN ORDER IS NOT PERMITTED AFTER THE ORDER IS PROCESSED. There is no refund or exchange on any Ticket except as required by law and as otherwise specified by Whitelight. This includes, but not limited to, INCLEMENT WEATHER, NATURAL DISASTERS, EXTENDED WAITS IN LINE AT THE VENUE, FAMILY EMERGENCIES AND MEDICAL EMERGENCIES. All Event personnel have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion. Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by WHITELIGHT and is not grounds for a refund.
If a refund is made, Whitelight may, to the extent permitted by law, retain any booking fee or other fees and charges.
If you encounter any issues at the event, you must contact within 5 business days following the originally scheduled date in order to request a refund and failure to do so will waive your right to a refund. Not all refund requests will be honoured.